Service Policy

Owners of Magnetrol may request the return of a control or

any part of a control for complete rebuilding or replace-

ment. They will be rebuilt or replaced promptly. Controls

returned under our service policy must be returned by

Prepaid transportation. Magnetrol will repair or replace the

control at no cost to the purchaser (or owner) other than

transportation if:

1. Returned within the warranty period; and

2. The factory inspection finds the cause of the claim to be

covered under the warranty.

If the trouble is the result of conditions beyond our control;

or, is NOT covered by the warranty, there will be charges for

labor and the parts required to rebuild or replace the equip-

ment.

In some cases it may be expedient to ship replacement parts;

or, in extreme cases a complete new control, to replace the

original equipment before it is returned. If this is desired,

notify the factory of both the model and serial numbers of

the control to be replaced. In such cases, credit for the mate-

rials returned will be determined on the basis of the

applicability of our warranty.

No claims for misapplication, labor, direct or consequential

damage will be allowed.

Return Material Procedure

So that we may efficiently process any materials that are

returned, it is essential that a “Return Material

Authorization” (RMA) number be obtained from the facto-

ry, prior to the material's return. This is available through

Magnetrol’s local representative or by contacting the facto-

ry. Please supply the following information:

1. Company Name

2. Description of Material

3. Serial Number

4. Reason for Return

5. Application

Any unit that was used in a process must be properly

cleaned in accordance with OSHA standards, before it is

returned to the factory.

A Material Safety Data Sheet (MSDS) must accompany

material that was used in any media.

All shipments returned to the factory must be by prepaid

transportation.

All replacements will be shipped F.O.B. factory.

ASSURED QUALITY & SERVICE COST LESS

5300 Belmont Road • Downers Grove, Illinois 60515-4499 • 630-969-4000 • Fax 630-969-9489 • www.magnetrol.com

145 Jardin Drive, Units 1 & 2 • Concord, Ontario Canada L4K 1X7 • 905-738-9600 • Fax 905-738-1306

Heikensstraat 6 • B 9240 Zele, Belgium • 052 45.11.11 • Fax 052 45.09.93

Regent Business Ctr., Jubilee Rd. • Burgess Hill, Sussex RH15 9TL U.K. • 01444-871313 • Fax 01444-871317

Copyright © 2010 Magnetrol International, Incorporated. All rights reserved. Printed in the USA.

BULLETIN: 42-686.10

EFFECTIVE: August 2010

SUPERSEDES: June 2002